Where2Talk for Enterprise: Field Service

Situation: An appliance repair company responds to a service call

Solution:

1. The dispatcher types in the address and views it on the map
2. He observes the nearest service technician and "PTTs" them
3. The service technician responds affirmatively
4. Where2Talk provides driving directions to the customer's location

Benefits:

1. Better customer service via faster response times
2. Better utilization of employees and fuel